Complaints Process

Our Quality Guarantee & Complaints Procedure

We hold ourselves to the highest technical and operational standards, fully adhering to the RECC customer protection scheme, MCS Customer Commitment and BS 7671 electrical wiring regulations.

If something isn't right, we fix it.

Should you ever need to raise a concern regarding your design, installation, or system performance:

• Get in Touch: Email us at complaints@arclinedesign.com
  
• Fast Acknowledgement: We formally acknowledge all complaints within 3 working days.
• Technical Investigation: Our Technical Supervisor reviews all site records and will arrange a site visit if required.
  
• Clear Resolution: You will receive a written investigation response and resolution plan within 20 working days.
  

If for any reason you did not feel we were able to resolve your concerns to your satisfaction, our commitment under our membership with RECC means you can apply to the Green Homes Dispute Resolution team to who will provide an independent Alternative Dispute Resolution (ADR) process.